Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how ph96.com ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal information of users ("you", "the Player") who access or use the ph96.com website and associated services.

1.2 ph96.com is committed to protecting the privacy and security of your personal data. This Policy is designed to be transparent about our data practices so that you can make informed decisions about your use of the platform.

1.3 This Policy applies to all personal data collected through the ph96.com website, mobile interface, live chat, email communications, and any other channel through which you interact with ph96.com.

1.4 By registering an account or using ph96.com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

2. Data Controller

2.1 For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, ph96.com acts as the personal information controller in respect of the personal data it collects from players.

2.2 If you have any questions about how ph96.com processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Privacy Officer via the contact details provided in Section 14 of this Policy.

3. Data We Collect

3.1 ph96.com collects the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, residential address	Account communications, support, notifications
Financial Data	GCash number, PayMaya account, bank account details, transaction history	Payment processing, withdrawal verification, AML compliance
Technical Data	IP address, device type, browser, operating system, session data	Security monitoring, fraud prevention, platform optimisation
Usage Data	Games played, bet amounts, session duration, feature interactions	Responsible gaming monitoring, platform improvement
Communications Data	Live chat transcripts, email correspondence, support tickets	Customer support, dispute resolution, quality assurance

3.2 ph96.com does not collect sensitive personal information (as defined under RA 10173) unless strictly required for regulatory compliance, in which case such collection will be clearly disclosed to you at the point of collection.

4. How We Collect Your Data

4.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or otherwise interact with ph96.com.

4.2 Automatically — through cookies, log files, and similar tracking technologies when you access and use the ph96.com platform. See Section 10 for details on our cookie practices.

4.3 From third parties — including identity verification service providers, payment processors (e.g., GCash, PayMaya, banks), and fraud prevention services, where necessary to verify your identity or process transactions.

5. How We Use Your Data

5.1 ph96.com uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your ph96.com account;
• Identity verification: Verifying your identity and age (21+) in compliance with Philippine gaming regulations;
• Payment processing: Processing deposits and withdrawals via GCash, PayMaya, and bank transfer;
• Regulatory compliance: Meeting our obligations under PAGCOR guidelines, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act;
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling and applying responsible gaming tools where appropriate;
• Customer support: Responding to your enquiries, resolving disputes, and improving our support services;
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, cheating, and unauthorised account access;
• Platform improvement: Analysing usage patterns to improve the ph96.com platform, game library, and user experience;
• Communications: Sending you account-related notifications, security alerts, and — where you have opted in — promotional communications.

6. Legal Basis for Processing

6 .1 ph96.com processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations to you under the ph96.com Terms & Conditions, including account management and payment processing;
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA, and the Data Privacy Act;
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your rights;
• Consent: Processing for optional purposes such as marketing communications, where we have obtained your explicit consent. You may withdraw consent at any time.

7. Data Sharing & Disclosure

7.1 ph96.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.

7.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, and Philippine banks, for the purpose of processing your deposits and withdrawals;
• Identity verification providers: Third-party KYC service providers used to verify your identity and age;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where required by law;
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on our behalf under strict data processing agreements;
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal or compliance purposes.

7.3 All third-party service providers engaged by ph96.com are contractually required to process personal data only for the specified purpose and to maintain appropriate security standards consistent with the Data Privacy Act.

7.4 ph96.com may disclose your personal data if required to do so by law, court order, or in response to a lawful request from a Philippine government authority.

8. Data Retention

8.1 ph96.com retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations.

8.2 In accordance with PAGCOR guidelines and the Anti-Money Laundering Act, ph96.com retains transaction records and identity verification documents for a minimum of five (5) years following account closure or the last transaction, whichever is later.

8.3 Communications data, including live chat transcripts and support emails, is retained for a period of three (3) years for dispute resolution and quality assurance purposes.

8.4 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ph96.com's data disposal procedures.

9. Data Security

9.1 ph96.com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication for internal systems and player accounts;
• 24/7 security monitoring and intrusion detection systems.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph96.com will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act and its implementing rules.

10. Cookies & Tracking Technologies

10.1 ph96.com uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Essential cookies: Required for the platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and display options.
• Analytics cookies: Collect anonymised data about how players use ph96.com, helping us identify areas for improvement.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorised account access.

10.2 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph96.com platform.

10.3 ph96.com does not use third-party advertising cookies or share cookie data with advertising networks.

11. Your Data Subject Rights

11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph96.com:

• Right to be informed: The right to know what personal data ph96.com holds about you and how it is used;
• Right of access: The right to request a copy of the personal data ph96.com holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations;
• Right to object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

11.2 To exercise any of the above rights, please contact ph96.com's Data Privacy Officer using the contact details in Section 14. We will respond to all verified requests within fifteen (15) business days, in accordance with the Data Privacy Act.

11.3 ph96.com may need to verify your identity before processing a data subject request to ensure that personal data is not disclosed to an unauthorised person.

12. Children's Privacy

12.1 ph96.com is strictly an adult platform. In accordance with Philippine gaming regulations, players must be at least twenty-one (21) years of age to register an account. ph96.com does not knowingly collect personal data from persons under 21 years of age.

12.2 If ph96.com becomes aware that personal data has been collected from a person under 21 years of age, the account will be closed immediately, all data will be deleted, and any funds will be returned to the payment source where possible.

13. Updates to This Policy

13.1 ph96.com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification prior to the changes taking effect.

13.2 The effective date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how ph96.com protects your personal data.

13.3 Your continued use of ph96.com after the effective date of any updated Policy constitutes your acceptance of the revised terms.

14. Contact & Data Privacy Officer

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or ph96.com's data practices, please contact our Data Privacy Officer:

Email: [email protected]

Support: [email protected]

Live Chat: Available 24/7 via the ph96.com platform

14.2 You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe that ph96.com has not handled your personal data in accordance with the Data Privacy Act of 2012.